VIDEOS: Global outage upends vacations, causes mass chaos, stranded passengers posting on social media

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From the New York Post: Long-awaited summer vacations and even surgeries were thrown into turmoil Friday after a global tech outage that crippled industries worldwide forced furious Americans to miss flights and camp out overnight in airports.

“This is bulls–t,” Gary Robertson, a frustrated Queens father, raged at JFK Airport early Friday after learning his family’s flight was among the hundreds canceled nationwide due to the unprecedented glitch.

In the Big Apple alone, LaGuardia Airport had axed 85 flights and delayed 185, while JFK travelers on dozens of flights were hit with lengthy delays and 47 canceled flights by the afternoon as the fallout from the global crisis spread.

Transportation Secretary Pete Buttigieg announced on social media Friday afternoon:

If you’re affected by today’s airline tech issues, bookmark http://FlightRights.gov. We created an easy-to-use dashboard in 2022 to show which airlines cover meals and hotels, and provide free rebooking when an airline causes a major delay or cancellation.

If your flight is cancelled, and you choose not to travel, you do not have to accept a travel voucher. You can request a cash refund.

Stranded passengers are furiously posting on social media:

Alan R. wrote, “Hey @Delta. I’ve been waiting for an hour for customer service to pick up the phone after sitting on the tarmac for over two hours for a flight that was cancelled. I need to get home!”

Kristi Cooper: “Yep flight got cancelled at cmh today prayers I can get to Boston tomorrow. @SpiritAirlines.”

One tearful stranded passenger was seen being hugged by a Delta employee:

Another stranded passenger, Sarah, wrote, “Three cancelled flights all standing in a line at LAX not moving bc they can’t rebook any of us until the computers come back.”

Marathan runner Lauren Deeh asked, “Why did you check in my luggage when my flight was already cancelled, and not notify me in the app? Now I have NO flight and NO luggage with me and NO answers. This is the line.”

In Milwaukee, people trying to leave after the Republican National Convention are going… no where.

At Chicago’s O’Hare International Airport: NBC reporter Vi Nguyen wrote, “Global tech outage impacting passengers here at O’Hare airport. Many flights cancelled for passengers flying United. Here’s a look at the line for the baggage service office. Passengers told me they’re missing weddings, family reunions, and bachelorette trips.”

From Vancouver International Airport in Canada:

LA Times Colleen Shalby wrote, “Some travelers have waited more than 9 hours in this Delta rebooking line in the hopes of getting to their final destination. That’s on top of hours spent at LAX waiting for updates on cancelled flights.”

At Des Moines International Airport, reporter Meghan MacPherson wrote, “All Allegiant flights out of DSM this morning have been cancelled. Gate agent says passengers will receive full refund. Several passengers I’ve spoken to say they had no idea about the outage until showing up to the airport and seeing these crazy lines.”

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