From the New York Post: Federal and local officials investigating Verizon’s massive outage are increasingly pointing to a suspected server failure in New Jersey as the company definitively ruled out a cyber attack.
The telecoms giant was apologetic late Wednesday after hourslong disruptions knocked phones offline nationwide and even interfered with some 911 calls.
A company spokesperson told The Post on Thursday morning that a “software issue” was to blame.
The outage, which began Wednesday afternoon and dragged into the late night hours, triggered a flood of complaints from coast to coast as Verizon customers reported phones stuck in SOS mode, dropped calls and dead mobile data.
The widespread outage affected over 178,000 Verizon customers, especially in the cities of New York City, Atlanta, Charlotte and Houston. For the inconvenience of not being able to make phone calls all day long, Verizon said it will give affected customers a $20 credit on their account.
According to reports cited by ABC News, multiple law enforcement agencies investigated the outage as a potential cyber attack, but ultimately ruled out that possibility, saying the fault for the outage was due to an internal network issue linked to servers in New Jersey.
Verizon said engineers worked through the night to restore service.
In a statement on X, Verizon wrote, “Today, we let many of our customers down and for that, we are truly sorry. They expect more from us. We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers. We will make this right – for any customer affected, we will provide account credits and share updates soon.”
Today, we let many of our customers down and for that, we are truly sorry. They expect more from us.
We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers.
We will make this right -…
— Verizon News (@VerizonNews) January 15, 2026
In another statement, Verizon added: “The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide account credits. Details will be shared directly with customers. We sincerely apologize for the disruption.”
The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide account credits. Details will be shared directly with customers. We sincerely apologize for the…
— Verizon News (@VerizonNews) January 15, 2026
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