From Reuters: SpaceX’s Starlink suffered one of its biggest international outages on Thursday when an internal software failure knocked tens of thousands of users offline, a rare disruption for Elon Musk’s powerful satellite internet system.
Users in the U.S. and Europe began experiencing the outage at around 3 p.m. EDT (1900 GMT), according to Downdetector, a crowdsourced outage tracker that said as many as 61,000 user reports to the site were made.
Elon Musk wrote minutes after the outage occurred, “Service will be restored shortly. Sorry for the outage. SpaceX will remedy root cause to ensure it doesn’t happen again.”
Service will be restored shortly.
Sorry for the outage.
SpaceX will remedy root cause to ensure it doesn’t happen again. https://t.co/q1bsTVtMZ7
— Elon Musk (@elonmusk) July 24, 2025
Michael Nicolls, VP of Starlink Engineering, later posted the following statement:
“Starlink has now mostly recovered from the network outage, which lasted approximately 2.5 hours. The outage was due to failure of key internal software services that operate the core network. We apologize for the temporary disruption in our service; we are deeply committed to providing a highly reliable network, and will fully root cause this issue and ensure it does not occur again.”
Starlink has now mostly recovered from the network outage, which lasted approximately 2.5 hours. The outage was due to failure of key internal software services that operate the core network. We apologize for the temporary disruption in our service; we are deeply committed to… https://t.co/ffFYM1Z7tD
— Michael Nicolls (@michaelnicollsx) July 24, 2025
After 8:00 p.m. ET, Starlink posted another update: “The network issue has been resolved, and Starlink service has been restored. We understand how important connectivity is and apologize for the disruption.”
The network issue has been resolved, and Starlink service has been restored. We understand how important connectivity is and apologize for the disruption.
— Starlink (@Starlink) July 25, 2025
SpaceX’s Starlink suffered one of its biggest international outages when an internal software failure knocked tens of thousands of users offline, a rare disruption for Elon Musk’s powerful satellite internet system. More here: https://t.co/1pBru2LVPE
— Reuters Tech News (@ReutersTech) July 25, 2025
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