From the Daily Mail: It was shortly after 8am in London when the British government’s websites began to flicker and fade.
Most of America was asleep, but a few night owls on the East Coast found their Disney streaming services stall.
Those calling Lyfts to get home from a Sunday night party were struggling. Routine activities were grinding to a halt.
As the eastern United States awoke, the scale of the problem became clear.
United Airlines and Delta found their passengers could not use online services. Commuters accustomed to scanning the New York Times’ morning newsletter went without. Snapchatters fell silent; Reddit forums were hushed.
One third of all online users worldwide interact with Amazon Web Services (AWS) daily, according to DeepField Networks: companies ranging from Venmo to Reddit to Ring all rely on AWS servers. And, on Monday morning, the system was down – crashing a significant portion of the internet.
The report quotes cybersecurity expert James Knight, senior principal at Digital Warfare, as speculating on why the outage occurred, and noted it likely cost Amazon hundreds of millions of dollars.
“It’s surprising that one thing affected their network, because usually there’s backup, and redundant systems all running at the same time. One particular system going down is very, very surprising,” Knight said.
The outage started at 3:11am ET. By 5:01am ET the problem had been identified, and a ‘fix’ deployed within 20 minutes. Yet it remained unresolved and, at 8:48am ET, Amazon issued another update saying further fixes were being carried out, the Daily Mail explained.
Knight insisted there’s nothing to indicate this was caused by a hack, and indicated that with so much reliance on digital services, this is just “a sign of the times, and something we simply have to learn to live with.”
“Our lives are online, and it’s just going to happen,’ Knight said, adding, “AWS, along with Google and Microsoft, are the gold standard in cloud computing. So it’s not like AWS’s rivals will be smug, because tomorrow it could happen to them.”
The issue persisted throughout the day Monday. The website for one company that the DMLNewsApp relies on did not come back online until Monday evening.
Romulus Industries, a software company, provided a list of many companies who were affected by the outage, including:
Adobe Creative Cloud
Airtable
Amazon (incl. Alexa & Prime Video)
Apple Music
Asana
AT&T
Battlefield (EA)
Blink (Security)
Boost Mobile
Canva
ChatGPT
Chime
Coinbase
CollegeBoard
Dead By Daylight
Delta Air Lines
Duolingo
EA
Fanduel
Fetch
Fortnite (Epic Games services)
GoDaddy
Grubhub
HBO Max
Hinge
Hulu
IMDb
Instacart
Kik
League of Legends
Life360
Lyft
McDonald’s app
Microsoft (incl. 365, Outlook & Teams)
MyFitnessPal
Navy Federal Credit Union
Peloton
PlayStation Network
Pokémon Go
Rainbow Six Siege
Ring
Robinhood
Roblox
Roku
ShipStation
Signal
Slack
Smartsheet
Snapchat
Square
Starbucks
Steam
Strava
T-Mobile
Tidal
Trello
Ubisoft Connect
United Airlines
Venmo
Verizon
VRChat
Wall Street Journal
Whatnot
Wordle
Xbox
Xero
Xfinity by Comcast
Zillow
Zoom
🚫 Most of the internet is still down.
The Amazon Web Services (AWS) outage is one of the largest in history.
🗒️ Full list of websites confirmed to be affected as of this moment (if another website emerges that was not listed here, please leave it in the replies):
Adobe… pic.twitter.com/CqgliwmPCt
— Romulus Industries (@RomulusInd) October 20, 2025
One X user, Patrick Nealis, joked, “Can someone please go to Amazon Web Services (AWS) servers and unplug them, wait 30 seconds, then plug them back in? The entire US-EAST-1 region is down.”
Can someone please go to Amazon Web Services (AWS) servers and unplug them, wait 30 seconds, then plug them back in?
The entire US-EAST-1 region is down.#AWS #Outage
— Patrick Nealis (@Patrick_Nealis) October 20, 2025
Amazon’s cloud services unit AWS was struggling to recover from a widespread outage that knocked out thousands of websites along with some of the world’s most popular apps, like Snapchat and Reddit, and disrupted businesses globally https://t.co/WRm9o1Orgq pic.twitter.com/T82a5Pp8jQ
— Reuters (@Reuters) October 20, 2025
Amazon Web Services said the massive internet outage that originated in its cloud-computing data centers has largely been fixed, more than 13 hours after an initial shutdown hit businesses big and small. https://t.co/HaQGumEJyl
— The Wall Street Journal (@WSJ) October 20, 2025
BREAKING: Amazon Web Services
A massive AWS outage early this morning sent major websites and apps down for several hours
Tracking site Downdetector has received over 8 million reports around the globe pic.twitter.com/Fgtzt2hW1x
— Morning Brew ☕️ (@MorningBrew) October 20, 2025
READ MORE from the Daily Mail.
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