ATTENTION ALL DML NEWS APP READERS: If you were unable to access our DML News App and our True.news website Tuesday morning, this report explains why. A major outage occurred that affected many websites and services globally. Thankfully, the issue has now been resolved.
From the Associated Press: A widely used Internet infrastructure company said that it has largely resolved an issue that led to outages impacting users of everything from ChatGPT and the online game, “League of Legends,” to the New Jersey Transit system early Tuesday.
At 10:40 a.m. EST, Cloudflare said its engineers were still mitigating some lingering issues after they posted a fix for the outage, but that they were continuing to monitor for any further problems.
Others platforms that experienced outages Tuesday included the social media site X, Shopify, Dropbox, Coinbase, and the Moody’s credit ratings service. Moody’s website displayed an Error Code 500 and instructed individuals to visit Cloudflare’s website for more information.
New Jersey Transit said parts of its digital services including njtransit.com, may be temporarily unavailable or slow to load. And New York City Emergency Management said there are reports city services being impacted by the outage. The city is continuing to monitor for disruptions.
The issue Tuesday morning also temporarily knocked Elon Musk’s X program (formerly known as Twitter) offline.
The report explains that Cloudflare is a “content delivery network” that takes content from 20% of the world’s websites and mirrors them on thousands of servers worldwide.
Based in San Francisco, Cloudflare works behind the scenes to make the internet faster and safer. However, if Cloudflare experiences problems, it creates “massive digital gridlock” for any system depending on the internet.
Cybersecurity expert Mike Chapple said, “When you access a website protected by Cloudflare, your computer doesn’t connect directly to that site. Instead, it connects to the nearest Cloudflare server, which might be very close to your home. That protects the website from a flood of traffic, and it provides you with a faster response. It’s a win-win for everyone, until it fails, and 20% of the internet goes down at the same time.”
Breitbart explained: Cloudflare had been undergoing scheduled maintenance at 5:00 a.m. ET, according to the company’s website. This indicates the outage may be as a result of a botched internal change as opposed to a cyberattack or other external issue.
Cloudflare CTO Dane Knectt posted the following statement:
I won’t mince words: earlier today we failed our customers and the broader Internet when a problem in @Cloudflare network impacted large amounts of traffic that rely on us. The sites, businesses, and organizations that rely on Cloudflare depend on us being available and I apologize for the impact that we caused.
Transparency about what happened matters, and we plan to share a breakdown with more details in a few hours. In short, a latent bug in a service underpinning our bot mitigation capability started to crash after a routine configuration change we made. That cascaded into a broad degradation to our network and other services. This was not an attack.
That issue, impact it caused, and time to resolution is unacceptable. Work is already underway to make sure it does not happen again, but I know it caused real pain today. The trust our customers place in us is what we value the most and we are going to do what it takes to earn that back.
I won’t mince words: earlier today we failed our customers and the broader Internet when a problem in @Cloudflare network impacted large amounts of traffic that rely on us. The sites, businesses, and organizations that rely on Cloudflare depend on us being available and I…
— Dane Knecht 🦭 (@dok2001) November 18, 2025
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